From Idea To Business: Customer Journey & Delights, Impact Hub Zürich, Montag, 22. Oktober 2018

You want to differentiate your brand from competitors and provide a winning experience? Let’s convince your potential customers with your uniqueness. With our proven framework you will get there fast. In one day, you will delight customers along their journey:

Bring your laptop, as it’s going to be a work-shop!



Define the starting point of your customer’s journey and develop an end-to-end view


Create ways to delight your customers at crucial points in the journey


Identify the crucial topics regarding fulfillment and start working on it



Based on the principles of lean startup and customer centricity we’ll be working with you in a small group setup. You will benefit from immediate findings that further help you with your business decisions.
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This deep dive workshop is part of the series: From Idea To Business. Please consider participating at the speed creation workshop  in order to get the most out of this topic.
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We combine customer know-how and digital skills: 
Working with startup entrepreneurs, small businesses and corporate teams we refined our approach to perfection.
Sarah is a Psychologist and Customer Experience Strategist: I have been helping companies, startups, and entrepreneurs for over ten years with customer-centered business design and experience innovation.
Adrian is a Product Manager and Information Architect and Software Engineer: Creating innovative products and services that make users’ lives better has been my mission for more than 15 years.
We look forward to meeting you and take your idea to the next level!


Workshops from the series: From Idea To Business


From Idea To Business In One Day


Find Your Niche & Target Customers


Define Your Value & Pricing 


Delight Customer along the Journey 


Sales Funnel & Online Marketing


Digital Prototyping & Testing


From Idea To Business: Customer Journey & Delights

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